Shipping Policy: Delivery to Australia

Shipping to Australia

  • Orders ship from Bristol, Pennsylvania, USA, usually the next business day.
  • Standard shipping (DHL eCommerce) normally takes 11–18 days in transit. Express (DHL Express) normally takes 3–6 days.
  • Standard shipping starts at AUD 42 for a Compact Umbrella or a Sand Anchor. Most other parasols and holders cost AUD 44–62 to ship, and larger items cost more. A few larger items ship by express only. Your exact cost is shown in AUD at checkout, before you pay.
  • Depending on the shipping option you choose, duties and taxes are either included at checkout or collected by the carrier on delivery.

More detail: shipping and returns for Australia. The full policy below covers every country we ship to.

We ship every order from our own facility in Bristol, Pennsylvania.

Processing time
Orders placed on a business day are usually packed and shipped the next business day. Orders placed on a weekend or a public holiday ship the next business day after.

Shipping cost
Shipping to Australia is calculated at checkout and shown before you pay.

Delivery time (United States)
Once an order leaves us, it normally arrives within 1–5 business days. Delivery times are estimates, not guarantees — carrier delays, weather and peak periods can add time.

International orders
We ship internationally. Delivery times vary widely by destination — anywhere from a few days to around two weeks once the order leaves us. At checkout you'll see more than one shipping option: some include customs duties and import taxes in the price you pay, so there's nothing to pay on delivery. With the other options, any duties, import taxes or brokerage fees charged by the destination country are collected from you by the carrier when your order arrives. Check which option you've selected before paying.

Tracking your order
You’ll receive a shipping confirmation email with a tracking number as soon as your order ships. If it hasn’t arrived within 7 business days of that email, contact us at CustomerService@UV-Blocker.com and we’ll track it down.

Wrong address or a missed delivery
Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable, we’ll contact you to arrange re-delivery. If you spot a mistake in your address, email us straight away — we can usually correct it before the order ships.

Damaged or missing items
Inspect your order when it arrives. If anything is damaged in transit, or an item is missing, contact us at CustomerService@UV-Blocker.com and we’ll make it right.

Returns
We have a 30-day return policy. Return shipping is paid by the customer and is non-refundable. Full details are in our Refund policy.

Questions
Email CustomerService@UV-Blocker.com and we’ll get back to you.