Shipping and Returns for Canada

Here's how shipping, returns and the warranty work for orders delivered in Canada. The full terms, which cover every country we ship to, are in our Shipping policy and Refund policy.

Shipping to Canada

Orders placed on a business day are usually packed and shipped from Bristol, Pennsylvania, USA the next business day. At checkout you can choose between two DHL services:

• Standard (DHL eCommerce): normally 7–11 days in transit once your order leaves us.
• Express (DHL Express): normally 1–4 days in transit.

The shipping cost depends on what you order. Standard shipping starts at about CAD 25, most umbrellas and holders cost CAD 25–33 to ship, and the beach umbrellas and the ServiceShield cost more. Your exact cost is shown at checkout, in Canadian dollars, before you pay.

Depending on the shipping option you choose, duties and taxes are either included in the price you pay at checkout or collected by the carrier on delivery. Check which option you've selected before paying.

Delivery times are estimates, not guarantees: customs clearance, weather and busy periods can add time. You'll get a shipping confirmation email with a tracking number as soon as your order ships. If your parcel hasn't arrived by the end of its estimated delivery window, email CustomerService@UV-Blocker.com and we'll track it down.

Returns

You have 30 days from receiving your item to request a return. Items must be unworn or unused, with tags, in the original packaging, with the receipt or proof of purchase. Start a return by emailing CustomerService@UV-Blocker.com; items sent back without a return request won't be accepted. Sale items and gift cards can't be returned.

Return shipping is paid by you and isn't refunded. Returns go back to our address in the USA below, so we suggest a trackable shipping service: we can't guarantee that we'll receive a returned item.

Once your return is approved, the refund goes back to your original payment method within 10 business days.

Return address
UV-Blocker
2 Canals End Road Suite 204B
Bristol, PA 19007
USA

One-year limited warranty

This limited warranty covers defects in material or workmanship under normal use for one year from the original date of purchase. During the warranty period UV-Blocker will replace, at no charge, any product that proves defective in material or workmanship under normal use and maintenance.

To claim a warranty replacement, send the product to the address above with proof of purchase and a note explaining the problem. You pay the shipping to send the defective product to us; we pay to send the replacement back to you. Replacements are sent within 48 hours of us receiving the defective product.

Questions

Email CustomerService@UV-Blocker.com or call 1-855-882-5625.